Returns & Refunds

Standard products

Unused standard products in their original condition can be returned or exchanged within 14 days of delivery. Tell us on WhatsApp or by email and we will arrange collection.

Refunds are issued to the original payment method, or in cash for cash-on-delivery orders, within seven working days of the item reaching us.

Custom-printed products

Products printed with your logo, artwork or name cannot be resold, so they are not eligible for a change-of-mind return. That is the trade-off for making something specifically for you.

They are, of course, covered for production faults — see below.

If something is faulty

If a chip does not read, the print is wrong, or the item arrives damaged, we replace it at our cost regardless of whether it was custom-made. Send us a photo and we will start the replacement the same day.

This applies for 12 months from delivery for chip failures under normal use.

What is not covered

A short and honest list.

• Physical damage from bending, cutting, drilling or heat.
• A phone with NFC switched off, or a device that has no NFC — the printed QR code covers these cases.
• Artwork errors in a file you supplied and approved at proof stage.

How to start a return

Message us with your order reference and what went wrong. We do not require you to fill in a form or wait for a ticket number.